Our Network team manages complex infrastructures built on a wide range of technologies for various customers. We are currently looking for new colleagues to join us in the NOC role. While the position is not expected to include regular on-call duties at this time, occasional support outside of business hours may be required in the future to ensure smooth network operations.

By joining us, you will have the opportunity to grow your expertise and collaborate closely with experienced team members. You’ll gain hands-on experience with a broad portfolio of technologies, including Cisco (Meraki, routing & switching, wireless, and more), Fortinet’s full product stack, Palo Alto firewalls, as well as HP switches, routers, and wireless solutions.

What will be your responsibilities? 

• Incident Management

• Respond to incidents reported by the monitoring team and by customers

• Perform initial investigation, troubleshooting, and resolution, or escalate to senior engineers when required

• Ensure timely communication and updates to stakeholders during incidents

• Operational Quality & Documentation

• Maintain accurate and up-to-date documentation of network environments, processes, and procedures

• Support continuous improvement of operational practices to ensure service quality for customers

• Change Management

• Participate in planned operational changes, including implementation and validation

• Ensure changes are executed in line with established processes and documented properly

• System Maintenance

• Apply patches and updates to systems and network devices according to schedules and policies

• Verify post-patch functionality and stability of systems

What We’re Looking For:

• 2+ years of experience in a Network Operations Center, or network operations role

• Relevant certifications such as Cisco CCNA

• Understanding of network protocols (TCP/IP, DNS, DHCP), and experience with routers, switches, firewalls, and VPNs

• Strong analytical and problem-solving skills, excellent communication skills, and the ability to work well under pressure in a fast-paced environment.

• Willingness to learn and grow

Benefits

• Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.

• Flexible working hours.

• Hybrid working model with no mandatory number days in the office.

• Monthly pension insurance contribution of 3% of gross pay.

• Meal vouchers fully covered by the employer (CZK 110 per voucher).

• Cafeteria flexible spending account with an annual contribution of CZK 18,000.

• Language lessons in Czech, Danish and English funded by the company.

• Company-provided Lenovo laptop and iPhone with unlimited data.

• Option to secure a Multisport card.

• Referral bonus for recommending a new colleague CZK 50,000.

• Annual flu vaccination for free.

• Company assistance with TAX authorities, when needed.

• Opportunities for professional and personal growth.

• Social events like company parties, regular company bars during the year.

• Weekly breakfast.

• An enjoyable work environment with delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone featuring a pool table and massage chair.

About itm8

We are itm8 – our customers’ IT-mate.

1,700+ teammates across Denmark, Sweden, the Philippines, and the Czech Republic. With specialists in everything from IT security and ERP to AI and software development.

But what brings us together isn’t just technology. It’s PURPLE POWER – our way of working. Here, we help each other first, celebrate what works, and cut through the bullshit. We believe in ambition over the status quo. And that our differences make us stronger.

With us, it’s not about being perfect. It’s about taking responsibility, creating value, and growing – every day.
So ask yourself: What can you build today? Where can it take us tomorrow?

Sound like you? Then apply – and become our next team’m8’.