Join a dynamic and innovative company known for its commitment to delivering excellent technical support services. We are driven by our dedication to provide exceptional customer support while fostering a collaborative and inclusive work environment.

Role Overview

As an IT Support Specialist with Danish language skills, you will play a critical role in assisting our Danish users by delivering top-notch technical support. Acting as the primary point of contact, you are expected to resolve technical issues, enhance customer satisfaction, and collaborate effectively within a supportive team.

Key Responsibilities and Support Functions

• Function as the main point of contact for Danish language support, providing technical assistance to Danish customers in a modern IT environment.
• Work within a 3-shift schedule including weekend shifts, ensuring a total average of no more than 37.5 working hours per week.
• Address incoming incidents and service requests, ranging from Windows issues, network printer challenges, to application support and user administration.

Qualifications and Skills Required

• Proficient in Danish and English communication skills, with a minimum proficiency of B2 level in both languages.
• Prior experience in IT help desk is advantageous, although not mandatory.
• Knowledge and a keen interest in Windows operating systems (Windows 7, 10, 11).
• Familiarity with Office 365 (Outlook, Excel, Word) is beneficial.
• A proactive willingness to learn and keep updated with the latest IT technologies.
• Demonstrable problem-solving and troubleshooting abilities, and strong analytical skills to identify the root cause of issues.
• Capability to collaborate effectively within virtual teams.

Benefits

• Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.
• Flexible working hours.
• Hybrid working model with no mandatory number days in the office.
• Monthly pension insurance contribution of 3% of gross pay.
• Meal vouchers fully covered by the employer (CZK 110 per voucher).
• Cafeteria flexible spending account with an annual contribution of CZK 18,000.
• Language lessons in Czech, Danish and English funded by the company.
• Company-provided Lenovo laptop and iPhone with unlimited data.
• Option to secure a Multisport card.
• Referral bonus for recommending a new colleague CZK 50,000.
• Annual flu vaccination for free.
• Company assistance with TAX authorities, when needed.
• Opportunities for professional and personal growth.
• Social events like company parties, regular company bars during the year.
• Weekly breakfast.
• An enjoyable work environment with delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone featuring a pool table and massage chair.

About itm8

We are itm8 – our customers’ IT-mate.

1,700+ teammates across Denmark, Sweden, the Philippines, and the Czech Republic. With specialists in everything from IT security and ERP to AI and software development.

But what brings us together isn’t just technology. It’s PURPLE POWER – our way of working. Here, we help each other first, celebrate what works, and cut through the bullshit. We believe in ambition over the status quo. And that our differences make us stronger.

With us, it’s not about being perfect. It’s about taking responsibility, creating value, and growing – every day.
So ask yourself: What can you build today? Where can it take us tomorrow?

Sound like you? Then apply – and become our next team’m8’.